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Before talking to technical support personnel you can use our some tips to help in solving your problem, and maybe to get something extra.
Your PC, your Internet connection and your mobile phone will usually save a considerable amount of time, but it is easy to forget that when you have to spend hours in line waiting for technical assistance. Here's how to simplify the process and get the solutions you need.
Your computer problems, perhaps accidentally freeze, or consume data. You may not start. Depending on your level of experience, technical assistance calls could be a really good way to solve the problem or a really good way to waste an afternoon.
Investigate and test. If you can, start with yourself to determine what does not. The more details you can muster better-especially if you have a smart phone or an extra computer, useful for searching on these details in Google. Probably any problems you have with a device technology and there was another person who also has been there and, hopefully, has provided many ideas on the topic in a forum or support site for the company. Also, do not forget to relieve the stress levels while seeking a solution to the problem.
It is also advisable to do some basic tests on your own: Restart in Safe Mode (press F8 while the PC starts) and see if the problem persists, try also to initiate a recovery disk and run the diagnostic tools included in Windows to check the status of their hard drives, RAM and system installation. Ensure that all devices are firmly plugged into its ports, if you were manipulating in your PC maybe moved a RAM chip or video card.
Ideally, you can determine the component that has been damaged. This will simplify more the call and the technician will not have to refer you to another company saying that the problem is in another product, not yours.
Also, if the diagnostic tools built-in Windows do not help; perhaps your call for technical assistance is due to a more serious problem. Make sure you also know the name, address, phone number and email address used to register the computer while calling a technical support person.
The call duration to a technical support provider will depend on how much detail is collected and the complexity of the problem.
If your computer does not start, most of the technical tests will not work. If you could identify the specific component that was not working, the process should be fairly simple, but the technician will probably repeat some basic tests before passing anyway someone can send you a replacement part or direct software solution.
But for the PC problems that can not be so easily identified as most likely you will ever make a series of tests with the representative of first line support.
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